Terms & Conditions

 

Last Updated: April 3, 2025

By using Charlottesville Bin Cleaners, LLC’s services and website, you agree to the following terms & conditions. We reserve the right to update these terms at any time, with changes effective upon posting to our website. Throughout our website and communication Charlottesville Bin Cleaners, LLC can be referred to as “we,” “our,” and “us.”

Service Provided

Charlottesville Bin Cleaners, LLC offers professional garbage bin cleaning and pressure washing services. Our services include cleaning, disinfecting, and deodorizing residential and commercial garbage bins and other agreed upon services using high-pressure, high-heat cleaning methods. We reserve the right to modify or discontinue services at any time.

Booking 

  • Service can be booked online or by contacting us directly. Booking confirms your agreement to pay for and complete the selected service.
  • Payment information is due at the time of booking. We accept online payments through our secure payment gateway. Prices subject to change.
  • We will schedule our cleaning for the earliest available day.
  • We reserve the right to refuse or cancel any booking.


Billing & Payment

  • First clean payment due at time of scheduling.
  • Thereafter, for any recurring services, payment is automatically processed after each cleaning. By completing payment, you agree to these terms and authorize automatic billing for recurring plans.
  • Customers must provide accurate and up-to-date billing details to avoid service interruptions.

Service Terms

  • Cancellations or rescheduling requests must be made at least 24 hours before scheduled service. Failure to cancel or reschedule within this timeframe may result in a cancellation fee of $10.
  • Recurring subscription plans automatically renew unless canceled before the next billing date. To keep pricing fair for all customers, we ask that you complete a minimum of (2) consecutive cleanings or incur a $30 fee to cover the discounted rate adjustment.

Customer Responsibilities

  • Ensure bins to be cleaned are your own, and are empty and accessible on the scheduled service day. You will receive a notice once your cleaning has been complete between 7 a.m. – 6:30 p.m. (depending on your trash collection schedule). You do not need to be home for the service.
  • If bins are not found or are accessible, or if there are any issues, we will attempt to contact you for assistance. An additional $10 charge may apply for missed or delayed services due to inaccessible bins.
  • Customer agrees to provide current, full and accurate purchase and account information for all services and purchases made and is the customer’s responsibility to update and maintain up-to-date information (contact details, credit card information, expiration date, address and any other pertinent information). 
  • Communication from Charlottesville Bin Cleaners, LLC provide email and/or SMS text messages for notifications regarding your service; please ensure that [email protected] is whitelisted (safe list) to ensure that communication is not sent to your junk email folder or missed.
  • Our cleaning system is powerful but in the case the bins cannot be cleaned (i.e. paint or old grass clippings, cat litter, oil and grease, etc.), we will contact you to resolve – that may include a reschedule or cancelation.
  • We do not guarantee a completely spotless bin, but we strive to leave your bins as clean, disinfected and odor-free as possible. The more often we clean, the better the results.
  • We strive for excellence. If you encounter any issues with our service, please contact us directly as soon as possible to resolve.

Service Scheduling Adjustments

  • While we make every effort to adhere to the scheduled service dates, we reserve the right to adjust or reschedule service times or dates as needed. We will notify you of any changes to your scheduled service.

Personal Information
Our privacy policy governs the submission of personal information through the website. Please see our privacy policy

Referral Program
Customers can earn a $10 credit for every new customer referred who completes a service. Referrals are tracked automatically, using your unique referral link available in your online portal account. We appreciate your referrals!

Liability & Legal
Charlottesville Bin Cleaners, LLC is not responsible for damages caused by pre-existing bin conditions. We make no warranties beyond what is explicitly stated in these terms. We are not liable for incidental, special or consequential damages related to our services. We stive to provide a high-quality service but cannot guarantee any specific results due to varying conditions.

Modifications of Terms
Charlottesville Bin Cleaners, LLC reserves the right to modify these terms and conditions any time without prior notice. Changes will be effective immediately upon posting on the website.

Governing Law
These terms and conditions shall be governed and construed in accordance with the laws of the state of Virginia.

Contact Information
For questions and concerns regarding these terms and conditions, please contact us at [email protected] or 434.981.9995.

By using our website and services, you acknowledge that you have read, understood, and agree.

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